On Monday, April 13, 2020, Technology Services changed to a new online Helpdesk platform. IT needed a more flexible platform to improve communications with a broader user base which now will include remote staff and DUSD families.
Users will still submit a support ticket the same way: either directly in the system at helpdesk.dublinusd.org or via an email to firstname.lastname@example.org. The interface will now look different and emails back from the system will be formatted differently. Among the improvements that staff should notice are:
Improved communications flow: All communications between staff and IT support can now happen via email — simply reply to any email generated by the system and your comments will be attached to the ticket. You will no longer need to log back into the system to respond to tech questions.
Availability of an online knowledge base to answer your FAQs that will be developed and fleshed out over time